Compliments and Complaints

One of the core values at Babcock 4S is to be a ‘performance driven’ company, ensuring we continue to deliver excellence to customers as the company grows. We strive to provide the best possible customer experience and value for money while regularly reviewing the choice of services we offer.

Our customers are the best way of gathering information to focus our energies into improvement actions and for this reason we have developed a dedicated customer care team to record and analyse what we do well and where we need to improve.

Compliments and complaints are received into Babcock 4S from our customers. The compliments and complaints are forwarded to our quality co-ordinator who records them as database record. The results are then compiled into graphs, on a monthly basis, incorporating all the data from year (financial) so far with the current month added each time. The graphs show the number of compliments and complaints received including the business stream they have originated from.  The latest figures are available for customers to view.