ICT Support Services
Babcock 4S specialises in offering bespoke computer and network support for the education sector. We support both admin and curriculum networks.
We have been providing quality support and services in Surrey schools since 1948. This started with training, servicing and repairs on cine projectors. Since then we continually strive to keep ahead of the changing technologies in audio visual equipment, PC’s and networks.
Our experience and wealth of knowledge puts us in a position as the leading and the best Schools IT support in Surrey.
All of our engineers are DBS enhanced checked and have advanced specialised skills, as we only provide support for schools.
Wherever possible, a dedicated engineer will carry out the on-site support for the school to provide sustained continuity.
We offer emergency call-outs ensuring a school visit within 2 hours and if required we can offer on-site technical support in the evenings, or on Saturdays.
We ensure all our engineers are kept up to date with advances in software and hardware through our extensive research and development
We can offer a technology concierge service, helping you through the often daunting task of choosing the right equipment for your school.
A full range of both remote and on-site technical support for all non-SIMS related aspects of the school’s ICT infrastructure, devices, users and applications. Our team of highly skilled engineers will provide support both remotely and on-site, resulting in the maximisation of availability and development of the school’s ICT infrastructure.
A fully encrypted and managed online backup solution for admin and curriculum servers, ensuring that data is backed up and stored securely off site. It provides total peace of mind in the knowledge that there is no additional charge for either restoration of data, configuration changes or monitoring of backups. Backups will be monitored daily and any failures will be acted upon promptly to ensure successful completion of backups at the next available opportunity.
Managed ICT Service
A fully managed ICT service either to support a school’s existing ICT system, or to complement the Babcock Encompass Curriculum Network Solution. Designed to provide a ‘one-stop shop’ to support a school’s ICT system, it provides all the support required to ensure the system is kept up to date and running effectively. The service includes unlimited technical support, online backup for both admin and curriculum servers, and Gold SIMS Service Desk Support.
Encompass Curriculum Solution
Encompass offers an affordable bespoke curriculum solution, particularly ideal for infant, junior and primary schools, that is reliable, secure and simple to use. It is tailored to the needs of your school and provides a ‘start from fresh’ ICT solution, avoiding the need for more complex overlay software and operating systems. It is designed to improve the performance of machines and enhance the user experience, whilst providing security for users across the network.
Since we have purchased the managed service, all aspects of IT have improved and our issues that we log are dealt with immediately. If it cannot be resolved remotely then an engineer visit is organised.Babcock has progressed IT within the school and we now have wireless, iPads and laptops, none of which we had before, as our previous IT technician would not support it.
Jane Thorpe, School Business Manager, Carwarden House Community School, Camberley
Encompass offered us the flexibility of being able to upgrade a third of our computers, rather than having to replace them all. This has enabled us to make significant savings of 10% within our ICT budget. Since the installation, classroom productivity and quality teaching time have vastly improved too.
Clare Booth, School Business Manager, South Farnham School, Surrey
Our in-house IT support person was unable to meet the increasing levels of support our school required and our IT system was in a real mess. We contacted Babcock who sent in an engineer who was able to unravel our problems quickly. He suggested we consider using their Managed Service provision as a cost-effective alternative. We felt we could trust Babcock for support and IT advice and this was an affordable option. Using the Managed Service gives us 'entire peace of mind' as all it takes is a simple phone call to receive support and the online backup service eases any concerns over data security.
Amanda Hawes, School Business Manager, Darley Dene Primary School, Surrey